MGR IT

Last week, Google announced Google TV at a developers’ conference in the US.  You can also read about it on the Google Blog.  The aim of Google TV is to integrate television and the web in one box.

Google TV will bring together free-to-air TV, pay TV and web videos and other web content.  Finding a program, whether it be on free-to-air television, pay TV, YouTube or your PVR, will be as simple as doing a Google search or browsing through the Google TV home screen.

Google TV will come in two formats – built in to televisions from makers such as Sony or as a separate box similar to a digital set top box.

This is certainly not the first attempt at bringing together television and web content, but given Google’s reach and its roots in search, this could be the one that makes the breakthrough into the mainstream.

Having worked in IT support and consulting for many years, I know which calls tend to receive quick attention and which ones are left at the bottom of the pile.  Any decent service centre will have processes for determining the priority of support calls and escalating those calls appropriately, but service desks and call centres are manned by people, so human nature is always a factor in how support calls are processed and resolved.

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Just a quick note to wish anyone reading this blog a very Merry Christmas and a happy and prosperous 2009 (especially to MGR IT clients)!

I’ll be back early in the New Year.

This is Joel Gaskell’s weblog.  Eventually this will contain posts relating to the world of IT, specifically IT in regional Victoria, with a slant towards small business.  Please come and visit this site later and hopefully there will be something here worth reading!