How MGR IT gave Helping Hands a Help Up

    The Helping Hands organisation is a large not-for-profit group providing advocacy services for people in need across a wide region of the state. Located across five major offices, Helping Hands was faced with significant annual IT costs as they were supporting an aging network of servers – most of which were beyond warranty – across all five locations.

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    Furthermore, Helping Hands was seeking to implement a suite of modern software that would encompass their finance, HR and payroll functions. In order to get the most out of their new technology investments, an overhaul was required of their infrastructure to ensure the new software would provide the gains in efficiency they were hoping to achieve.

    MGR IT was called in to assess the situation and provide recommendations on how their goals could best be achieved. To start with, the MGR IT team determined that major efficiencies would be gained by consolidating the server infrastructure – currently spread over all five office locations – into a central hub.  To achieve this the MGR team implemented a 2-node redundant server/SAN environment using Dell hardware along with a Microsoft Server 2012 R2 Microsoft Hyper V to take advantage of the opportunities provided by virtualisation.

    To start with, the MGR IT team determined that major efficiencies would be gained by consolidating the server infrastructure – currently spread over all five office locations – into a central hub.

    The MGR team implemented a 2-node redundant server/SAN environment using Dell hardware along with a Microsoft Server 2012 R2 and Microsoft Hyper-V to take advantage of the opportunities provided by virtualisation.

    This consolidation reduced the number of servers Helping Hands required at their main site from 9 to 3 (and reduced their remote servers from 7 to 2); significantly shrinking the physical footprint of hardware across their offices, slashing power consumption and reducing complexity in how the servers communicate with each other.

    By decommissioning the servers at remote sites and bringing those server workloads under the one roof, Helping Hands has saved in excess of $45,000 in cost.

    Further improvements implemented by the MGR IT team included an upgraded Wide Area Network (WAN) and Riverbed technology to speed up access to the main site for remote offices.  A Veeam Backup and Replication solution was installed to provide file backup and disaster recovery capabilities which was an essential step in reducing risk for Helping Hands and the mission-critical information they currently rely upon.

    Finally, Helping Hands is now leveraging the benefits of Office 365 in a hybrid email environment which is their first step in migrating some of their burdensome administrative work functions into the cloud.

    Together with the team from MGR IT, Helping Hands has streamlined their technology environment, increased the efficiency of their operations and redirected over $45,000 into their core business where it belongs. As a result, this leading organisation now has the capability to deliver an even greater impact to those people who so desperately need their helping hands.